Terms and Conditions
We want all of our swimmers, parents and teachers to have a safe, enjoyable and rewarding experience with LWSA and so we would like to draw your attention to the following terms and conditions. By booking or attending a swimming lesson with us you accept these terms and conditions and they will form part of the contract between us.
We reserve the right to vary these terms and conditions at any time without prior notice.
LWSA run three different types of courses:
- Group Lessons– operate during school term times and are booked and charged for on a per term basis
- Private Lessons – are individual lessons tailored to the needs and objectives of the pupil. The number of lessons, times and associated costs will be agreed at the time of booking
- Intensive Training Courses – (also referred to as Crash Courses) operate out of term time and are booked and charged for as a block of lessons
When making your course booking with LWSA we will agree with you the type of course that you or your child will enroll on and the number of lessons, location, time and the agreed fees for the course. This will form the basis of the course booking.
Existing pupils taking Group Lessons will be offered renewal places prior to the commencement of the new term and will be advised of any changes in the time, location or other details of the new course
We will try to be sensitive to any preferences you might have for location, day, time and ability level for any booking you wish to make but LWSA will, at its sole discretion, offer you a place on the course of its choosing having considered the ability of the pupil, the composition of the classes and the wider needs of the school as a whole. Our intention is to provide a learning environment that is stimulating for all of the pupils concerned and ensure that the classes are balanced in ability and temperament.
All Group Lessons and Intensive Training Courses are offered on a first come, first served basis and will only be confirmed once payment has been received in full. This applies to both new pupils and Renewal Places.
If you choose to accept the place offered then your booking will only be considered as confirmed once payment for the course has been received in full. Payment should be made prior to the first lesson of the course in question. If such payment is not so made then LWSA may, at its sole discretion, cancel your booking and LWSA will not be obliged to teach the pupil.
The payment details will be advised to you as part of the booking process.
If, after making a booking, you wish to cancel a course you may do so by contacting us in writing or by email within seven days of making the booking or three days prior to the commencement of the course, whichever is earlier.
You will receive a refund of the tuition fee paid, less the pro rata cost of one lesson to cover the costs of administration.
If you decide to cancel the course after it commences LWSA will not be obliged to provide either credits or refunds.
If it becomes necessary to either cancel or reschedule lessons for reasons beyond LWSA’s reasonable control then no refund will be issued but a replacement lesson will be offered at a time and location of LWSA’s choosing.
Such Force Majeure circumstances might include (but are not limited to) damage to the pool, severe weather conditions, power failures, industrial action, civil unrest and other events that LWSA has no reasonable control over or prior knowledge of.
Pupils should be at poolside five minutes before the start time of their lesson fully prepared to participate.
Pupils that arrive late may be asked not to participate in the lesson if it is deemed that this might be disruptive to the other pupils.
LWSA will not be obliged to provide refunds or credits for lessons missed by pupils.
If you wish to make changes to the days or times of courses you have already booked then please make us aware and we will try and find a suitable alternative.
If we cannot find an acceptable alternative then LWSA may make a refund for any remaining lessons but this will be entirely at LWSA’s discretion.
If your child has a pre-existing medical condition it is the parent or guardian’s responsibility to ensure that it is safe for the pupil to attend swimming lessons. Please make us aware of any such condition when booking your child’s lessons and we can then discuss potential risks and any necessary mitigation that might be required to ensure their health or safety is not put at risk.
We want to make swimming an accessible and enjoyable sport for all and will try to accommodate your child’s needs if we can.
If your child has developed an illness such as an ear infection, diarrhoea, chicken pox or conjunctivitis then please wait until your doctor has given the all-clear before returning to classes. In the instance of sickness or diarrhoea please ensure your child has been clear of all symptoms for at least 48 hours before attending a lesson.
Swimmers, parents, guardians, siblings and other associates must:
- Observe any rules that are in effect at the facility that the lessons are being given in
- Behave in a manner that is conducive to ensuring the safety of themselves and others
- Ensure that their behaviour does not place anybody in a position of unnecessary risk.
In the event of a swimmer, parent, guardian or other associated party either refusing to follow an instruction from a member of staff, behaving in an unruly manner or causing damage to pool premises, fixtures, fittings or equipment then the pupil will not be allowed to continue their lesson and the party will be asked to leave.
In such an event LWSA will have the right to terminate the contract without further notice, penalty or requirement to refund any fees. LWSA also reserves the right to charge for any consequential costs.
We pride ourselves on offering the very best teaching and coaching to our pupils. If you or your child are not satisfied with some aspect of our service however then please let the teacher know in the first instance and we will try our best to resolve the matter.
If you are not satisfied with the explanation or outcome you receive as a result of making a complaint then please direct your concerns directly to the swim school owner, whose contact details can be found on the Contact Us page on this web site.
Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries or loss or damage to property whilst attending any LWSA course.